Thank you for shopping with Dilkhush Dryfruits. We strive to ensure that you are completely satisfied with your purchase. However, if you need to return a product or request a refund, please review our Refund and Returns Policy outlined below.

1. Returns

• Eligibility: To be eligible for a return, items must be in their original condition, unused, and in their original packaging. Returns must be requested within [number] days of receiving your order.
• Non-Returnable Items: The following items are non-returnable:
  • Products that have been used or are not in their original condition
  • Perishable goods (e.g., dry fruits, confectioneries)
  • Items marked as non-returnable at the time of purchase

2. How to Return an Item

• Contact Us: To initiate a return, please contact us at info@dilkhushmukhwas.com with your order number and reason for return. Our customer service team will provide you with instructions on how to return the item.
• Shipping Costs: You will be responsible for the shipping costs associated with returning the item unless the return is due to our error or a defective product.

3. Refunds

• Processing Time: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
• Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition or if only part of an order is returned.
• Processing Duration: Refunds may take up to [number] business days to appear on your account, depending on your bank or credit card provider.

4. Exchanges

• Exchange Policy: We do not offer direct exchanges. If you would like to exchange a product, please return the item for a refund and place a new order for the desired product.

5. Defective or Incorrect Items

• Notification: If you receive a defective or incorrect item, please notify us within [number] days of receiving your order. We will provide instructions on how to return the item and arrange for a replacement or refund.
• Shipping Costs: We will cover the return shipping costs for defective or incorrect items.

6. Order Cancellations

• Cancellation Requests: If you wish to cancel an order, please contact us as soon as possible. Once an order is processed or shipped, we may not be able to cancel it.
• Refunds for Cancellations: If your cancellation request is approved before the order is processed, you will receive a full refund. If the order has already been processed or shipped, please refer to our Returns Policy.

7. Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:

Dilkhush Dryfruits
Email: info@dilkhushmukhwas.com

We appreciate your business and aim to provide a pleasant shopping experience. Thank you for choosing Dilkhush Dryfruits.